Adding live chat

ScrapbookSupplies · #1 12-02-2010, 05:09 PM

Hi,
I am interested in adding a live chat support to my website, am using the Amazon Green, three column template (www.unibindphotobooks.com/shop).

Was wondering if anyone might be able to advise how to add another little box where I could post a live chat. Would like to add it in the column on the right hand side, above the "view cart" section.

Also, while I am nosing around on some edits, is there a way to move "affiliates" from the right column to the left, and move the "help pages" from the left to the right?

Do these templates easily edit, as far as adding your own little block for links?

Thanks for the advice, am still learning.

balinor · #2 12-02-2010, 06:31 PM

It depends on what live chat software you are using - each one of them has their own install instructions. Sometimes it is just a piece of code you add where you want it, sometimes something has to go in the head tag as well. What software are you using?

ScrapbookSupplies · #3 12-02-2010, 07:18 PM

I haven't really picked one, am thinking of Crafty Syntax, osTicket or Help Center Live. I can dig up the requirements and post them if that will help. Whichever program I use it will prob be a GPU.

ADDISON · #4 12-02-2010, 10:42 PM

www.LiveZilla.net

ScrapbookSupplies · #5 12-03-2010, 08:26 AM

Thank you for suggesting the Live Zilla, appears to be a nice chat system.

Can you advise where I would paste the code? I assume that I can paste it as it is (javascript) right into the php page.

Jeanne

balinor · #6 12-03-2010, 08:42 AM

If you paste anything it will be in the templates - but post what the instructions are.

anandat · #7 12-03-2010, 08:44 AM

Try http://www.onlinechatcenters.com/

boxerbay · #8 12-03-2010, 11:09 AM

usually they have 2 parts. javascript in head and an html call button/image that goes on page. search these forums for more info on editing templates. turn on webmaster mode. check the tpls and their locations. then go to home.tpl - correct me if im wrong balinor - and move your tpls around. if you need an additional box. i usually just copy and paste an exiting tpl below it and just rename the tpl and the link in home.tpl. then just open your new tpl and dit ti to include your Call button hmtl. hope that i did not confuse you. search is your friend.

check out - http://livehelp.stardevelop.com/
installed here - http://www.leadersfurniture.com - top right corner.

ADDISON · #9 12-03-2010, 11:17 AM

LiveZilla it is very easy to set up. Just go to their website and see those two videos (http://www.livezilla.net/installation/en/). They explain everything you need to make it functional. One software is the client, the other software is for configuring the server and many others.

For example in my website, for the moment I am using only the script to monitor my customers, but not showing any banner in Frontend. In some situation I can invite for a chat, or I can CoBrowse with them.

LiveZilla has in project advanced statistics. I'm missing Sales-n-Stats which was a great software, but for free I am using LiveZilla. Very easy to customize it. Also, if you don't like some things you can modify even they are encrypted.

Quote:

Originally Posted by ScrapbookSupplies

Thank you for suggesting the Live Zilla, appears to be a nice chat system.

Can you advise where I would paste the code? I assume that I can paste it as it is (javascript) right into the php page.

Jeanne

ScrapbookSupplies · #10 12-09-2010, 07:38 PM

I tried the chats suggested, Live Zilla is probably the better one for me, though I need to search and figure out the template editing so I can actually track the visitors. I liked the OCC but it really slowed my computer down and I couldn't get the Star Develop to work. Will play around with this a bit more and let you all know how it goes.