| ||||||||||
Shopping cart software Solutions for online shops and malls | ||||||||||
|
X-Cart Home | FAQ | Forum rules | Calendar | User manuals | Login |
Customize Email/Invoice Notifications | ||||
|
|
Thread Tools | Search this Thread |
#1
|
|||||||
|
|||||||
Customize Email/Invoice Notifications
Is there an easy way to set-up when customers placing an order get e-mail notifications? Currently, when a customer places an order, any time the status changes, they are receiving two e-mails - for example, if I change the status of an order to "processing", the customer receives an e-mail that states "your order has changed" AND an e-mail stating "your order is processing".....it does the same thing when the status is changed to shipped. My customers don't want or need two e-mails each time their status changes - one is sufficient. How can I get rid of the "Your order has changed" message?
I know on the contact page, there are check boxes for "E-mail order details to the sales department about not finished orders" and "E-mail order details to customers about not finished orders" - I do not have either of these check boxes marked. I also know I can go into Translations/Edit Labels and change bad/missing punctuation and phrasing, which I have done. I am sure getting rid of the "your order has changed" message can be done with custom skin, but I am not sure how to go about it. Any advice would be appreciated.
__________________
Belinda Karls-Nace Blue Ribbon Designs X-Cart Business 5.2.5 |
|||||||
#2
|
|||||||||
|
|||||||||
Re: Customize Email/Invoice Notifications
Hi Belinda!
It sounds as there is an extra order status change and that is the reason why your customer receives an extra email. Do I understand you correctly that it happens when they submit order via Paypal? Tony.
__________________
Found a bug in X-Cart? Post it to our bug tracker! Know how to make X-Cart better? Suggest an idea! |
|||||||||
#3
|
|||||||
|
|||||||
Re: Customize Email/Invoice Notifications
Hi Tony,
I use PayPal Payments Advanced, if that makes a difference - and as far as I know, it is happening with every single order and every status change. Every time the status changes customers get two e-mail messages - one stating "the order has changed" and one stating the new status of the order. Any help would be great - thanks again Tony! Quote:
__________________
Belinda Karls-Nace Blue Ribbon Designs X-Cart Business 5.2.5 |
|||||||
#4
|
|||||||||
|
|||||||||
Re: Customize Email/Invoice Notifications
Hi Belinda!
X-Cart 5.1.4 will include number of fixes about Paypal. If the problem remains after upgrade, please let me know and I will look into it. Tony.
__________________
Found a bug in X-Cart? Post it to our bug tracker! Know how to make X-Cart better? Suggest an idea! |
|||||||||
|
#5
|
|||||||
|
|||||||
Re: Customize Email/Invoice Notifications
Hi Tony,
I did the latest update today (5.1.4) - and it did not fix the e-mails issue - in fact, the first customer that placed an order got seven (yes, seven) emails. I would prefer to just turn off the automatic e-mails altogether - is that an option?? The subject of the messages always has an exclamation point after the order number, which is unprofessional and not necessary. I changed a lot of the punctuation to be correct (in the edit labels tab of the translations page), but the first sentence of the "Your order has changed" e-mail has no punctuation and I can not find it in the "edit labels" tab to fix - it looks terribly unprofessional - it could at least say "Your order status has changed." - but the whole message is completely unnecessary. Bottom line, when a customer places an order, any time the status changes, they are receiving two e-mails - for example, if I change the status of an order to "processing", the customer receives an e-mail that states "your order has changed" AND an e-mail stating "your order is processing".....it does the same thing when the status is changed to shipped. My customers don't want or need two e-mails each time their status changes - one is sufficient. Any advice?? Am I able to turn off the automatic e-mails completely?? Your assistance is truly appreciated. Belinda Quote:
__________________
Belinda Karls-Nace Blue Ribbon Designs X-Cart Business 5.2.5 |
|||||||
#6
|
|||||||||
|
|||||||||
Re: Customize Email/Invoice Notifications
Hi Belinda!
Sent you an email. Tony.
__________________
Found a bug in X-Cart? Post it to our bug tracker! Know how to make X-Cart better? Suggest an idea! |
|||||||||
#7
|
|||||||||
|
|||||||||
Re: Customize Email/Invoice Notifications
Just checked the problem and it turned out that there is a problem Paypal Express Checkout transactions. This bug will be fixed in 5.1.5.
__________________
Found a bug in X-Cart? Post it to our bug tracker! Know how to make X-Cart better? Suggest an idea! |
|||||||||
#8
|
|||||||
|
|||||||
Re: Customize Email/Invoice Notifications
Hi,
I face the exact same problem as well which is very confusing and unprofessional for my customers. is there a way to just turn it off?
__________________
x-cart 5.1.4. I don't have any add-on |
|||||||
#9
|
|||||||||
|
|||||||||
Re: Customize Email/Invoice Notifications
Are you using Paypal Express Checkout? If so, this is a bug and it will be fixed in 5.1.6. I am sorry for that.
Tony.
__________________
Found a bug in X-Cart? Post it to our bug tracker! Know how to make X-Cart better? Suggest an idea! |
|||||||||
#10
|
|||||||
|
|||||||
Re: Customize Email/Invoice Notifications
Quote:
No, i don't use any payment processor because my store is only to place orders for my customers and there is no electronic payment involved.
__________________
x-cart 5.1.4. I don't have any add-on |
|||||||
|
|||
X-Cart forums © 2001-2020
|