X-Cart forums

[Henry]

I just finished linking my store DB to my Outlook 2010 with Exchange using GeniusConnect. I was originally trying to find a CRM program that would work within Outlook itself but could not find exactly what I was needing. My original idea of using GeniusConnect was to pull customers email addresses out of the store DB so that I could better manage email campaigns and to stay in better contact with our customers while still using Outlook. After working with GeniusConnect I discovered I could actually pull the data from the Orders Table in the store DB and set them up as individual contacts in a Outlook. I created a new contact folder in Outlook called Orders. I can update order notes right in Outlook and they are updated in the store DB as well. I also like the fact that when you open a contact, which is actually an order from the DB, it also shows all of your emails between you and the customer within the contact as this is a default feature of Outlook. Tracking information can also be updated via the Outlook Contact. I am sure there is quite a bit more that can be done with this and I just got started but so far it seems rather handy. You can also create user defined fields to match whatever field you need to see or update in your X-cart table. If anyone has any thoughts or ideas on this please let me know.

[totaltec]

Pretty cool Hank. I'm sure this feature will be useful to some. You should write up the steps you took to get it working, and keep us updated. Thanks for sharing.