X-Cart forums

[Stur]

Hi all,
I have Xpay installed on my Xcart 5 website. We're sometimes seeing this error on certain countries on the checkout page:

X-Payments error (code: 1521): The 'state' field is missing or incorrect

Do all countries have to have a drop down menu for the states? Or how can we stop the system from requiring this state field?

Also, this pop up window (which shows at the very top of the page to give a message such as "Your payment declined")

<div class="ui-dialog ui-widget ui-widget-content ui-corner-all ui-front default-dialog has-title" tabindex="-1" role="dialog" aria-describedby="ui-id-3" aria-labelledby="ui-id-4" style="height: auto; width: auto; top: -943px; left: 690px; display: block;">

does not display correctly in Firefox, but works fine in Google Chrome. Does anyone know why this is?

[tony_sologubov]

Hello @info@toinfinity.co.uk,

Could you please let me know what Country produces this error message?
I have forwarded the problem about Your payment declined message to our X-Payments engineers. They will check the problem.

Tony

[ambal]

Moved to X-Cart forums > X-Payments issues & questions

[Stur]

Switzerland is one of the countries where it's doing it. Even with the correct state written in, the error shows

[ambal]

What X-Cart 5 version do you use?