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failing merchant check

 
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Old 02-13-2020, 12:49 PM
 
telimon telimon is offline
 

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Default failing merchant check
I am unable to provide refunds through the store. I am getting a message that it is failing merchant check.
I use paypal payflow and x-payments.

Can someone tell me where I go to fix this?


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Old 02-13-2020, 10:10 PM
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ambal ambal is offline
 

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Default Re: failing merchant check
This error could occur when a refund does not meet the criteria listed under Transaction Settings in Payflow Pro.

This is what PayPal suggests doing https://www.paypal.com/us/smarthelp/article/why-did-i-get-result-code-117-ts1224
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