Thanks - that might explain it but unfortunately we're not able to test right now as we have had to revert to our old code because of various compatibility issues.
Our difficulty is that our X-Cart installation has had a number of customisations made to provide additional functionality. It seems the installation script supplied with the Abandoned Cart module reverts the code back to original X-Cart code, breaking some of our functionality.
Normally we would have installed this module to our test website first, before moving the code to our production website, but I couldn't work out of this would have caused a licensing issue with this module. Do you know if it's possible for us to do this? Our production website is www.domain.com
, where our test website is test.domain.com instead.