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Old 05-22-2013, 01:13 AM
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rocky rocky is offline

X-Cart team
Join Date: Jul 2005
Posts: 718

Default Re: Abandoned Cart Reminder module released

Originally Posted by shahid

Where can we get some technical support for this module? We have installed it and the module appears to be working ok (in that it sees abandoned carts and doesn't cause any errors anywhere on our website), but when we try to send the notification email to a customer we see a message appear at the top of the screen in a pink box which says "Notification to customer was not sent". How can we fix this? All other notifications are working ok on our x-cart installation.

Thanks in advance!

I guess the product represented in abandoned cart is simply out of stock. In this case notification is not sent. I guess we need to make the warning message clearer in next Abandoned Cart Reminder release.

Please make sure that the product is in stock and try again. If it still doesn't work, just post a new ticket via HelpDesk with a reference to Alex Diatchkov and we will try to sort it out for you.
Alexander Dyachkov,
Director of Customer Success
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