[groovico]

Hi Vera,

From the BCSE side they resell our software and we can't make comment on how the sale/install was handled.

From our own side since you contacted us directly I've checked our support desk thread, since the 19th you've had 5 responses from us, these replies have been based soley in the information Kurt has been given and is doing his best to help you resolve the issue, from the last response on the 23rd we haven't had a reply from you.

Your support ticket on firetank certainly has not been ignored and we even allocated you a free google base license to help with your other issue where the x-cart built in one failed, this was outwith anything to do with the rss feed issue and was done out of courtesy.

I understand your frustration but if you could please reply to the last email we shall do our best to resolve the matter, the problem appears unique to your installation/server and isn't something we've come across.