Hi,
Quote:
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Originally Posted by hartwellj
This week is a perfect example of the very crude way of upgrading: My cart is finally very stable with version 5.2.10. The only issue is that the Anti-Fraud module has a very significant bug.
Rather than fixing the bug to make it work with 5.2.10, I am forced to upgrade to 5.2.13, which re-quires a re-adaptation of my custom modules which costs me $172.00.
So I'm forced to pay $172 for a bug that is X-Cart's fault! And yes, all of the custom modules were done by X-Cart.
This is completely not fair and something needs to be done! I would understand if I had to pay to adapt my custom modules for future updates that are just features, but not for bug fixes.
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I am in the same position as hartwelj, only I have more customisations. I noticed a bug, was told to upgrade, did so and then found a lot was broken when I moved from v 5.2.10 to v5.2.13. However my cost will be in total around $1200 to fix. Count yourself lucky it was only $172 for you hartwellj. It affected my site template, the VAT tax system, and several other customisations. I was just about to go live and then this all blew up again with the move the v5.2.13. BTW all customisations were by X-Cart.
With the system as it is, the more customisations you have, then the more likely that you will be affected with any updates or changes to X-Cart core. In my view you will have to factor in a yearly cost or perhaps 10%-20% of the original cost of any customisation you get done by X-Cart, so that they can be fixed when they modify the system. Of course if you stick closer to the default x-cart system, then the less you will have to pay out.