Hi Aqua,
First off, you know first hand the efforts we are going to here to resolve your issues, but the real problem here is that you seem to be relaying all our messages back to your client and not getting involved directly yourself. Your client in this case, it would seem, doesnt fully understand our product or the issues we have explained - and is inturn reporting back to you with comments. We have addressed all your issues to date.
Can you call our office number during working hours, so we can work through and explain things further to you.
http://www.thexcartstore.com/help.php?section=contactus&mode=update
I'd appreciate if you would call us, or at least provide with a number so we can contact you - thanks again.
regards
W.