[ecommerce]

In theory, it sounds nice but...

I've called tech support before and had to come to the forum for help.

The girl that answers the phone, many times doesn't know what's going on.

One time she was translating back and forth between the russian and me.
Needless to say, too much was lost in translation.

If its a sales question, she says to email sales.

If its a tech question, she says to email tech.

So what is she there for???

In summary, is very useless. My experience has been poor.

I'ts just a 1800 number to show face but nothing there.

That's just my opinion. Hope others have gotten better results.