I've just had a phone call with Terry from Worldpay.US. See her explanations sent to me by email:
Quote:
Below is the information regarding the Level II help desk that your merchant can call.
In addition, Worldpay is not closing down any of our gateways and in fact, we bought a new company this year called SecureNet to give us another gateway solution that anyone can certify to if they wish. We are not getting rid of or closing down any of our existing gateways, now or in the future.
Let me know if you need anything else.
Terry
Merchant Process
∙ Help Desk Level II (technical support group)
∙ 800-859-5965, option 2, then 3 (Preferred)
∙ HDLevelIIResponseTeam@worldpay.us
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So Bryan, if your existing Worldpay.US integration via X-Payments stopped working it can be a technical issue with the software or your server. I advise you to contact our techs for help with that.
If everything is fine with the software and servers - you should contact Worldpay.US HelpDesk. They confirm our certification still works and they are not closing that gateway.