Originally Posted by magicant
Hi Rocky, I am running Abandoned Cart and did post a tech support question a while back but cannot find where.
Basically I have 2 problems it seems..
1. it's not sending out the Auto Emails... I have tested this by setting the timer to an hour and nothing came in.
2. Even if an order has been placed on the actual site it's still showing it sometimes in the abandoned cart... If you compare the abandoned cart listings compared to orders you will see some of the names have completed their orders.
Please can you let me know best solution to fix this.. I can send you login details easily.
All the best
I just reviewed your account and failed to find a ticket regarding the Abandoned Cart Reminder module there.
I've created a new support ticket on your behalf so that I support engineer could check this issue out for you. You will be contacted shortly.