Originally Posted by The Vinyl Spectrum
Here we are years later and this problem still exists in the Payflow API module on 126.96.36.199. Very sad as we were the ones that paid the OP to work on this issue. I have filed a support ticket and would like this resolved please.
If you've mentioned the "PayPal Pro (Payflow Api)" payment gateway then it is powered by X-Payments and in case you're using an old version of X-Payments you still may face with that issue.
Please upgrade your X-Payments to the latest version to fix this issue.