This is something new I have just informed about it, never seen it before. It looks like there is some sort of bug or abnormal behavior of X-Payments. This is for the hosted version.
Client of mine reported to me this issue and I checked their orders - many have it. So order is placed using X-Payments to pay for it. Order is then marked by admin as processed and then as completed. For some reason X-Payments does not mark the order as Processed but Queued - another bug?
Then a month later X-Payments on its own sends new status to XC for this already completed order and marks it as Failed.
Here is an example of this
Quote:
10-02-2014 01:58 ( Failed ):
Order status has been changed from Complete to Failed
Status was changed automatically according to the response of X-Payments.
09-02-2014 11:14 ( Complete ):
Order status has been changed from Processed to Complete (by master)
Status was changed by a staff member with administrator or provider privileges.
09-02-2014 11:14 ( Processed ):
Order status has been changed from Queued to Processed (by master)
Status was changed by a staff member with administrator or provider privileges.
|
QT - explanation please. Why is this happening?