Introducing 24x7 technical support service
We are glad to inform that our tech support department is now working 24/7.
We realize that the demands for response time and quick assistance are growing all around the globe. After long-time working in double-shift (16 hours a day) we have finally allocated resources to launch the most convenient technical support model of all possible - 24 hours a day, 7 days a week.
Contact support team via US toll-free phone number
We would also like to announce a new way of communication: a toll free phone number for U.S. customers - 1-877-212-9725. Feel free to call us on urgent issues and general questions relating to the work of our company. However, please note that the very technical support is not provided over the phone since most technical issues require investigation directly on your store installation or web server.
New bug report form
One of the most important priorities of our company is quick investigation and fixing of software bugs and errors. We always appreciate the attention of our clients providing reports about possible problems in default software functionalities.
To make a bug-related communication more efficient, we have implemented a new, separate form for software bugs reporting.
This interface is developed only for reporting bugs on default software installations. Please, read the declaimer before using this form.
Your request will be forwarded directly to the software architects. If the bug is revealed in the default version of the software, it will be fixed in one of the next releases.
To access the form, you may use "Report a bug to software architects" link inside the "Communication centre" area of your HelpDesk account.
New Qualiteam.biz web site area
We have received many requests for a comprehensive description of the technical support services, policy, support system, working hours, and so on. The interest of our clients impelled us to open a special-purpose Qualiteam web site containing the most important details on interacting with our staff.
The new area at
http://www.qualiteam.biz/support.html also gives an opportunity to get much knowledge about software functions as well as the world of e-commerce in common. Special "E-commerce articles" section comprises a lot of helpful information for online business newbies.
This new area will be constantly updated and expanded, we will be pleased if you find it useful and come again for new materials.
Our contact phone number has been changed.
Tech Support department: +7 8422 794038 (available 24/7)
Sales department: +7 8422 794038 (Mon-Fri, 9 AM - 6 PM, GMT +4)
Development department: +7 8422 465016 (Mon-Fri, 9 AM - 6 PM, GMT +4)