Quote:
Originally Posted by tony_sologubov
If merchants have a problem, they will go to our Support team and we will find out what is the problem exactly (whether it is caused by default XCN functionality or the 3rd party module).
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In my experience what has happened to date is this:
- X-Cart support looks in the general vicinity of where the problem may be.
- If a third-party mod is seen, further evaluation is halted and the problem is deferred to the module provider as "X-Cart does not support third-party modification."
- The store owner then comes to me, I evaluate and determine what the issue actually is, and provide details.
- The person goes back to X-Cart support with the details and most often gets deferred back to me yet again.
- It becomes easier for me to just fix the problem for free even though it isn't a result of my modification as I've already had to troubleshoot and find the actual problem.
As an example, last month I had to address a support ticket where the client was told that Admin problems were caused by CDSEO as CDSEO was somehow modifying X-Cart's session information in some complex manner. I evaluated and found the problem to be the result of a broken image in the admin section.