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Old 08-04-2012, 10:03 AM
 
NuAlpha NuAlpha is offline
 

X-Adept
  
Join Date: Aug 2003
Location: US
Posts: 598
 

Exclamation Transactions disappearing

So I did a test order and after issuing the capture I couldn't find any option to issue a refund back to our card.

I figured this was just the result of the gateway needing enough time to settle before the transaction became refundable so I gave it a couple of days.

Came back today and now I can't find the transaction in the X-Payments admin backoffice. I know I didn't remove it and I'm the only one with access.

Additionally, when I click "update payment information" on the order page I see this error message:
Payment module internal error: the requested action couldn't be completed

I then check the logs and I see this message:
Quote:
ERROR [2012-04-08 12:39:24]
User: myrealemail@mydomain.com; IP: 192.168.1.1
Zone: View
Code: PAYMENT_NOT_FOUND_TXNID (905)
Payment not found. Payment external id: "6dd5afb96f368043b0aecf81ca61241a"

Affected systems: View/Admin/Payment.php file (243:assert); Skin/Admin/Payment.php file (19:getPayment); Skin/Admin/Home.php file (205:require_once); Core/View.php file (96:include); Core/View.php file (219:getContent); View/Admin.php file (258:process); Core/Dispatcher.php file (178:process); Application.php file (156:dispatch); xpayments/admin.php file (26:run)

What's going on here?
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