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Originally Posted by Swish
Another area I feel QT has wrong in their business model is the free updates for life policy. Perhaps updates such as 4.3 to 4.4 should be free but I'm sure if you tagged a minor $20-30 charge even on those most wouldn't grumble. But as for major updates from say 4.x to 5.0 you could easily ask for 50% upgrade charge.
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I think that is where you are wrong. Upgrades may be free for the X-cart licenses but again and again we hear store owners discussing the amount of work it is to upgrade a customized site from one version to the next and we know how much of a pain it is to go from one version to the next. If the upgrades themselves were somehow seamless I am sure THEN you could charge for each upgrade.