Hi John (imazeu),
I have responded to your PM now - at no point did we get a ticket from you.
Did you respond to us including your server FTP details?
Another forum member pointed me to this thread, we have setup a ticket for you to respond to on our helpdesk can you respond to that and we can resolve any issues you might be having.
Honestly, we were not aware that you were waiting on support.
As I have mentioned in the past, we only check into the forums once or twice each week, so sometimes a request for support may go unnoticed for a few days. If you post directly to
support@thexcartstore.com we usually respond within an hour or two (during office hours).
regards
Will