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Old 05-21-2013, 06:11 AM
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ambal ambal is offline
 

X-Cart team
  
Join Date: Sep 2002
Posts: 4,115
 

Default Re: X-Cart and Skipjack

The root of the issue is at X-Payments side definitely. Other question is what causes this malfunction. There have been no such bug reported about SkipJack and we have many merchants using this payment gateway without such problem.
In order to figure out what's wrong our techs need to go into your X-Payments server and look. This is a paid support incident, but if it turns to be a bug in our code all support fees will be refunded back to you.
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Sincerely yours,
Alex Mulin
VP of Business Development for X-Cart
X-Payments product manager
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