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Originally Posted by rocky
Now speaking of the time frames. Steve mentioned a reply within 1 business day. It seems that Steve hasn't dealt with X-Cart customers for a very long time now )
We intensively working on keeping up with the latest tendencies in e-commerce industry and I'm proud to say that we achieved the following figures for the average response time in January:
Support - 4.72 hours
Limited free support - 10.15 hours
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Steve didn't have any clients lately to turn away from XC support.
I don't know if this is due to XC users base shrinking or you guys just got better
Anyway - 10 hrs response time is roughly 1 response per day for US based client. They contact you, they get a response within 10 hrs but it is already night so by the time they respond to you and so forth it is already next day... So yes 1-2 responses per day.
I know this is not 24/7 support. Just saying what they should expect.
I am sure for local to you (or close by) clients you have better response numbers.