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Originally Posted by ibdmanhb
Thank you for the reply. I was testing this using my login and the time between the abandoned cart and the email was only 6 hours. I logged back into the site and the cart was still there but the link from the mailchimp email landed me on a empty cart page. If these sessions get stored can you tell me what table in the DB I could see these, if possible ?
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All sessions are being stored in the xc_sessions and xc_session_cells tables.
If your store is pretty much default without custom modules, I would advise to report this as a bug to our public bugtracker.
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https://bt.x-cart.com
If you have custom modules, try disabling them first.
Thank you.