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Originally Posted by oates
we generally ship in one envelope or box, so does that mean we don't need to define each product dimensions? just trying to understand that part.
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Here is how it works when you do not specify product dimensions:
1. In settings you configure the "general" parcel dimensions.
2. When calculating the shipping cost XC5 will put all ordered products into a single parcel having the "general" dimensions. The only exception is when ordered products exceed the max weight allowed for a parcel by the carrier. In this case products will be split into multiple "general" parcels by weight.
And if you specify dimensions for a product, it is assumed that this product is so large that can't fit the "general" parcel along with other products, so it has to be shipped in a dedicated parcel.