Re: Download to do a fresh install
I guess TSS had some issues and sold to an Indian company I think. Now their customer service is almost non-existent, tickets just sit for long time with no replies, etc.
2 clients waited for over a month for simple server software upgrade which never happened. Constant reminders for the server people to advance on the ticket with no replies.
Now one of them is already moved to another host with the second one in progress.
And I know of other clients who moved out as well on their own. Few months ago another client was screwed up so bad when the host deleted their actual live site they lost tenths of thousands of dollars in revenue being off line for 3 days, at the end I had to step in and interrupt the host as they had no idea what they were doing...