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Old 01-05-2014, 02:14 PM
 
carpeperdiem carpeperdiem is offline
 

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Join Date: Jul 2006
Location: New York City, USA
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Default Re: Janrain Engage integration module available

First impression:

Interface issues not yet resolved. Customer has to be a rocket scientist or uber-geek to figure out they can use social login at checkout.

In my rant last year, I suggested X-Cart start over, and DESIGN something that works.

Integrating Janrain's new API is not what I was hoping for.

Social login needs to solve customer login challenges, not create more.

Many ecom sites use social login and do it remarkably well. Look at HSN.

It pains me to have to share this -- but until X-Cart's demo site represents a basic implementation for normal ecommerce UX, I have to consider this module broken.

The UX should be:

1. Customer adds product(s) to cart.
2. When customer is ready to checkout, they can:
a) checkout as guest
b) login using store account (username/password)
c) create store account (username/password)
d) login/create store account using social media

Presently, if customer arrives in checkout, she has to click a tiny link to see social login.

When I saw this, I thought, "X-cart did not modify the UX at all, and my input last year was a waste of typing..." and I bailed.

The customer UX needs to be DESIGNED. Then coded.

I am here to provide input if asked. But until the customer UX is designed, I can't use this module.

Thanks anyway.

Jeremy
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xcart 4.5.4 gold+ w/x-payments 1.0.6; xcart gold 4.4.4
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