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Old 06-23-2008, 01:15 PM
 
markwhoo markwhoo is offline
 

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Join Date: Nov 2003
Posts: 799
 

Default Re: Issues with Firetanks Tracking Sys in Marketing Manager

Yes, This problem exists in both FireFox and IE.

It is not a matter of being able to view results, it is on the end usre side that the entirely blank profiles are generated, or should I say blocked.


We too have seen blocked referrers and such, but in this particular case, it is EVERYTHING missing except for the ip addresses.

It began as one or two a day, and now it is at least one quarter of all visitors, at all times.


I spoke to FireTank guys, and they have not see this yet, but are very curious as to what it is too.

In their opinion, if it was due to corrupted file, or something wrong with MM, you would either see ALL, or NOTHING at all.

We,, we do see everything on the other three quarters of end users on this particular site, so MM is not broken. We also see the gaps in funnel stats from xcart scripts, as well as missing data within server logs.


It is almost as if a ghost is visiting the site, and leaving no tracks...

trashes ALL tracking scripts, stats etc if you like to keep track of things as such. Our thoughts were based on a possible new release of IE maybe, or firewall software that blocks all of this data, but have nothing concrete to tag it to.

If you cannot find what it is that causes it, you cannot begin to fix the issue.


Needless to say, tracking scripts such as MM, sales and stats, stats scripts and possibly google analytics could all possible be affected by something like this....
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