[carpeperdiem]

Please allow me to explain why I rant...

I am a manufacturer and merchant. My success depends on customer satisfaction and 85% repeat business. Making things is hard. Selling things is even harder. Making things that work as represented, and are easy to use requires experience in the business, and a constant fear that if you don't make the best product, your customer will buy someone else's.

My products are made in factories that require 6-12 weeks lead time. Once we approve a production master, that's it for 5000+ units per sku. If we don't get it right before it is manufactured, we don't have a 2nd chance without great expense. SO we test and test and proofread and get focus group feedback before we green light the plant. This is very common for physical goods, and for anything that is manufactured.

The problem with some software -- and it's way too common around x-cart, a "release" means it's going to be tested by by the customer.

Dammit, Jim...

This product was released 4 months ago. You would think this would all be resolved by now?

</rant>