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Originally Posted by photo
Is this issue possibly related to certain server control panels like Cpanel?
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photo,
It is a possibility but I am leaning more towards a source of logins have been breached.
We had 4 cases here and at first I thought maybe our system was compromised but after further investigation it was concluded that those logins were not available in our system.
So either a helpdesk somewhere has been hacked or e-mails are being interecepted somewhere.
Still investigating as we do not have much information to pinpoint the source of the problem and that is one of the reasons of this thread, so we can get as much information as possible.
We are instructing our customers to not give out their FTP logins to anyone, instead they should create a separate login and once the work is done they can delete that login.