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Old 10-25-2012, 12:57 AM
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ambal ambal is offline
 

X-Cart team
  
Join Date: Sep 2002
Posts: 4,113
 

Default Re: Refunds not being issued

backbone,

Your X-Payments version?
What payment gateway do you use?
What is the status of the refunded transactions in your payment processor account? Quite often refunds are not issued immediately. E.g. our payment processor 2Checkout sends refund during 7-10 business days after we click "Cancel" button. It can be a case here, too.
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Sincerely yours,
Alex Mulin
VP of Business Development for X-Cart
X-Payments product manager
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