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Originally Posted by mattia
Hi Alex,
Can we open up new tickets starting from an email (like for Kayako users)?
Or if not will the replies to new tickets created on the H.Desk arrive via email so we can just hit "reply", and the online ticket will be updated as well?
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If you disabled " Do not accept incoming messages by e-mail" option in your HelpDesk user profile you are able both to create new tickets via e-mail and reply to our messages by hitting reply button in your favorite e-mail browser.
sales@qualiteam.biz for sales tickets
helpdesk@qualiteam.biz for technical support and other issues.