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starting to feel x-cart has put me in a corner and now the only way out is to through more money at it and hope they give good info… ugh
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this makes me sad... I had the same experience with very slow and often unhelpful support with a few upgrades during 2015 and early 2016.
I was just visiting the forum to see if anything had changed... It appears you are the same issues I had back then. I'm in Australia so also a very different timezone.
I've been an x-cart developer for over 12 years now, X-cart used to be soooo easy to work with and also easy to get support.
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The thing is that our technical support is commercial based. Frankly speaking it always has been so. X-Cart 5 Business license doesn't include any support at all. You can subscribe to it separately though:
https://www.x-cart.com/technical-support.html
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Generally, every piece of software with a licence fee I have ever purchased comes with a period of support included... but not X-cart
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The paid options they gave me are $149 per month or $990 per year or 1 month $199
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Is the monthly support fee per domain/install or per account?