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Old 11-12-2013, 09:32 PM
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ambal ambal is offline
 

X-Cart team
  
Join Date: Sep 2002
Posts: 4,113
 

Default Re: Callback to online store is failed

Quote:
Originally Posted by gblair
Alex, we made some cosmetic changes to our website over the weekend - color scheme. However, no modifications to the cart (unless changing the color from peach to white is a modification).

On 10/31/2013 we changed the usage status on our X-Payments license from "Under construction" to "Live" (not sure why this was never changed). But since that time we've had successful credit card transactions.

A few weeks ago we did a patch to upgrade from PHP 5.2 to PHP 5.3, but we've had successful credit card transactions since then.


Nothing of the above should cause the trouble. But in order to find out what's wrong investigation on your X-Cart and X-Payments servers is needed.


Quote:
Originally Posted by gblair
Is there an error log where we can identify the specific problem? The email was very generic. We logged into X-Payments but nothing jumped out at us.

Detailed information about errors can be found in the X-Payments and X-Cart logs:
  • X-Payments: See the <xpay-dir>/var/log/ directory
  • X-Cart: See the <xcart-dir>/var/log/x-errors_xpay_connector-YYMMDD.php files
http://help.x-cart.com/index.php?title=X-Payments:FAQ#Where_can_I_find_X-Payments_logs.3F
__________________
Sincerely yours,
Alex Mulin
VP of Business Development for X-Cart
X-Payments product manager

Last edited by ambal : 11-12-2013 at 11:10 PM.
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