Quote:
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Originally Posted by carpeperdiem
Hi Alexander,
Thank you for replying.
The behavior that should happen is a standard function of X-cart from any category page with a BUy NOW button -- IF, the setting:
Product Options
Redirect a customer who clicks the "Buy Now" or "Add to wish list" buttons of a product with product options to product details page [checked]
please see:
http://forum.x-cart.com/showthread.php?t=65183
The issue here is the function of BUY NOW should be consistent across the ENTIRE store. IF a customer clicks on a product that requires options anywhere else in xcart (and the setting is enabled to redirect to product page if there are options required), then xcart takes the customer to the product page to select options.
Alternatively, if xcart were to allow the selection of options in the products listing, there would be no need for this.
The reason this is an ESSENTIAL fucntion for the cart is that if the customer uses the upsell buy now and adds and item, WHAT size is it going to be? What color? This ONLY creates problems for the customer and the merchant snce they will both have to deal with this. "the customer can specify size or color in the cart" is not acceptable. That's too late. In the case of makeup products, we have various shades of powder. The "default" color may be light-medium, but that's only because about 35% of the customer are this color. But we also have colors for very light all the way to dark. We CAN NOT assume a customer has light skin. If we ship the customer the wrong color, we have to deal with returns, upset customers and expenses. The easy solution is to require the customer select the color they want before they checkout. (ah -- see https://bugtracker.qtmsoft.com/view.php?id=42316 and http://forum.x-cart.com/showthread.php?t=65176 ) -- it's related!
The correct flow should be just like on a category or featured products page. The code exists. You probably had to code around the preference. PLEASE respect the normal behavior of the store. DO I need to get you a bunch of "yes, Jeremy is right here -- please fix x-cart" emails?
Please discuss this with your team. I know you will agree that the cart consistency and making order process simple for the CUSTOMER is all that matters. If the customer has to change a color or size or (more likely) merchant has to contact the customer and verify their color choice, this is not making anything easier for the customer. Or the merchant.
Thanks.
Jeremy |
I am totally with carpeperdiem here. To be blunt, customers are generally stupid. They are extremely unlikely to notice that an in-cart item has options to select, such as size, color, etc. This will create a major headache for both the customer and the merchant, since the merchant will have to double-check whenever an item is ordered with default options, causing shipment delays, etc.
Furthermore, any online store at which I have ever shopped allows one to select options BEFORE adding an item to the cart. Having to change options in-cart is totally unexpected behavior.
I'm sure many others would agree with me and carpeperdiem here, so PLEASE fix this behavior.
Thank you.