[ambal]

Some FAQs for you:

What is the new updated checkout experience?

The new interface is designed to create a more consistent checkout flow that feels faster and more natural. In testing, consumers preferred the new checkout interface over the current checkout experience. The new checkout offers seamless integration with the merchant’s site and provides a more natural purchasing interface for customers.

More specifically, the new checkout flow provides buyers with:

A sense of continuity from merchant sites with merchant branding appearing first
Streamlined flows and eliminated pages refresh via sliding interaction
Visible cart contents throughout flow so that buyers always have a clear view of their purchases

Why is PayPal changing the checkout experience?

PayPal is committed to helping merchants improve their business and we have invested millions of dollars and years of usability research to bring merchants an all new checkout that improves the overall checkout experience for their customers. Testing showed that consumers preferred the new checkout interface over the current checkout experience. The new interface helps merchants meet customer demand by offering a smoother experience that makes checkout interface look more natural on the merchant’s site.

Who will be affected by these changes?

We are starting with handful of merchants using Website Payments Standard. All WPS merchants will be able to use the new checkout by November 1.

How much do merchants need to pay in order to offer the new checkout interface?

Integration is free for all merchants.

When will the all-new PayPal checkout be live?

A small number of randomly selected buyers have been experiencing the new checkout since May. That number will steadily increase over the next few months.

What about other products?

We want all PayPal customers to eventually experience a uniform and consistent checkout across our platforms and will eventually roll out the new interface to all of our payments products.


How long will it take for merchants to optimize their checkout flow?

Uploading a logo and selecting a color will only take a few minutes. Passing order details requires an API code change which could take merchants, partners or their developers a bit longer.

Do merchants need to sign any additional contracts/agreements?

No additional contract/agreements are necessary.

What happens if a merchant doesn’t make these changes?

Even if merchants don't make these changes, buyers will still be able to complete their purchases using the new checkout flow.

Can merchants opt out of this?

No, by November 1 all WPS merchants will offer the new checkout experience to their customers.