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Originally Posted by tartaglia
If Shipstation moves the X-Cart order from Processed to Complete automatically, how do you handle partial capture of funds? (we partial capture in XP then set the status from Processed to Backordered when a customer requests that their order be split into two shipments cause of backordered products)
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We use the interface provided by our gateway.
ALL payments in X-P are processed as "auth and capture" on the X-P side, but our merchant bank then defaults all transactions to "pending". We have to go in daily and confim all transactions before the batch runs (ion their site). We can reduce the amount of the transaction, but we can't "split" a transaction (capture 50% today, 50% next week) - this is a limitation of our merchant bank and gateway. So if customer orders $210 of stuff, and we only can ship $189, we adjust the transaction to $189 and then the customer must reorder. I'd say this happens twice a year for us, so this system works out just fine. For us.