[Jon]

There is always some level of technical expertise required to install modules - particularily on customized stores. You elected not to have us install for you, and have elected not to provide FTP information for us to perform changes which could ensure this is working correctly within a couple of minutes.

I feel we have gone above and beyond to compensate for your lack of technical knowledge - we performed all the installation file edits for you without FTP access at no cost to you. Additionally I feel we have been more than prompt with replies working through holidays and weekends when our support desk is closed despite your consistent threats of public posts and refund requests.

In short, I feel you do not have the technical knowledge to install this yourself, will not allow us to do so for you, and are projecting your frustration for your inability to do so upon us.