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Originally Posted by snowboard
1. Everytime I visit the cart (not even the checkout), I get sent another email 1. So I could be sent multiple email 1's if I visit the cart page more than once before I get email 2.
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It should not work this way. I tested the module recently and it was as follows: if you visit the cart it removes the cart from the list of abandoned carts, but doesn't drop the reminder counter.
Maybe the XC5 dev team has changed something in the new X-Cart version, so now it works differently. I will check this.
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Originally Posted by snowboard
2. Even after I get email 2, if I revisit the cart, i get sent another email 1.
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If you change the cart, the module considers it to be a new cart. So, it resets the reminder counter (so the next reminder will be email 1).
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Originally Posted by snowboard
3. The next time 2 email 2 comes around, I get another email 2, this time, the non coupon version of the email.
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Depending on the module settings, email 2 will include a coupon, or not.
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Originally Posted by snowboard
I am wondering, that it may be better to simply go through the sequence of email 1, then 2 email 2 just once?
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It is hard to determine whether it is a new cart (so we should send new reminders), or a revised cart.
Let's say a customer added an item to cart and received both the emails. Then he returns back and adds another item.
Is it a new cart? Or is it a revised cart? If it is a revised cart, as per your description, there should be no reminders ever sent. However, I believe it is not what you want.
I had thoughts on this when designed the module and decided that it would be better to consider any revised cart as a new one (so it resets the reminder counter and starts from the email 1 again).