[cflsystems]

"Alteredcart - take the money and run" - I wouldn't say this.
Bill is one-man company and in transition. This may not sound as an excuse to you but it is hard to be everywhere at all times in this case. His site is being rebuilt from ground up and it does have some issues. This did happen to me like 2-3 weeks ago but I send him a message and got the files in a couple of days.