Quote:
Originally Posted by gblair
Alex, we made some cosmetic changes to our website over the weekend - color scheme. However, no modifications to the cart (unless changing the color from peach to white is a modification).
On 10/31/2013 we changed the usage status on our X-Payments license from "Under construction" to "Live" (not sure why this was never changed). But since that time we've had successful credit card transactions.
A few weeks ago we did a patch to upgrade from PHP 5.2 to PHP 5.3, but we've had successful credit card transactions since then.
|
Nothing of the above should cause the trouble. But in order to find out what's wrong investigation on your X-Cart and X-Payments servers is needed.
Quote:
Originally Posted by gblair
Is there an error log where we can identify the specific problem? The email was very generic. We logged into X-Payments but nothing jumped out at us.
|
Detailed information about errors can be found in the X-Payments and X-Cart logs:
- X-Payments: See the <xpay-dir>/var/log/ directory
- X-Cart: See the <xcart-dir>/var/log/x-errors_xpay_connector-YYMMDD.php files
http://help.x-cart.com/index.php?title=X-Payments:FAQ#Where_can_I_find_X-Payments_logs.3F