Hi Mike,
Thanks for the info.
Since I just wanted to change subject line
I edited the label "eml_someone_ask_question_subj" to
Question regarding {{product_name}} (product code: {{productid}}) at {{STOREFRONT}}
But it does't populate the variables & in email I am getting subject line like "mysitename.com: Question regarding {{product_name}} (product code: {{productid}}) at {{STOREFRONT}}
what I am missing out ?