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Originally Posted by qualiteam
I think that the cause of this problem cannot be found without doing some on-server debugging.
Did you report it to our support staff by creating a ticket at https://secure.x-cart.com/? |
I've had support look at it a few times and previously they technician suggested we go through the expense and hassle of switching to the hosted version of X-Payments, which we did. The problem is continuing though.
I currently have a new ticket open with support. Unfortunately they performed a single test transaction and considering this problem is intermittent, they found nothing. I'm going to try and urge them to at least look at the logs or review the code that allows for duplicate transaction ID's to be submitted to X-Payments. Hopefully with additional prodding support will investigate the source of the problem.