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Old 03-11-2016, 02:35 PM
 
BryanSt BryanSt is offline
 

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Join Date: Jul 2005
Location: California, USA
Posts: 46
 

Default How to re-charge declined cards for subscription products

Here's the situation: our clients will each have 500-1000+ subscription customers with credit card data saved using X-Payments.

They use this data 2-to-6 times a year to generate bulk product shipments, but typically see 10-20% credit card decline rates.

Current practice in this industry is that the merchant waits 3 days or so and tries charging these cards again. Many will go through the second time because the initial decline was some sort of temporary hold.

So my question is whether there is some way in X-Cart 4.6.6 to recharge the saved card associated with a declined order?

We can't be the first to run into this, so I'd appreciate the community's thoughts on best practices for re-running subscription charges.

Thanks in advance!
__________________
Bryan St. Amant
Founder & CEO
VinterActive LLC
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X-Cart Gold 4.6.6
Using X-Payments 2.x with saved credit cards & subscription mode enabled.
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