Re: Introducing 24x7 technical support service.
24/7 does not mean you will get an answer or even a response in 24 hours.
I have a customer password issue where 2000+ customer passwords are missing and they cannot log into their account. My inquiry has been assigned, but the person that it is assigned to can even send a canned email stating they have the ticket and will respond in xx hours or xx days. But these folks do have time to post in the forum. Of course I could have click the urgent box and be charged double!!!!
*EDIT*
Here is a response I just got.....
Thank you for the access details provided. Michael is having days off now, but he will be at the office on Monday morning and will continue working with you then. We beg your pardon sincerely for possible inconveniences and thank you for your patience.
So much for 24/7 support. I pray that this Michael does not have an accident or find a new job between now and Monday or I may never get any answers. That response came two hours short of three days from the day I posted the ticket.
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