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Originally Posted by joncampbell
I think that is where you are wrong. Upgrades may be free for the X-cart licenses but again and again we hear store owners discussing the amount of work it is to upgrade a customized site from one version to the next and we know how much of a pain it is to go from one version to the next. If the upgrades themselves were somehow seamless I am sure THEN you could charge for each upgrade.
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But that's true of anything. If you customise something beyond its factory defaults then you cannot expect the next official update to work out-of-the-box.
I could get many of the features I wish for by going customised but I know I'll be opening up a can of worms keeping the site stable and spending a small fortune on developer fees.
This actually opens up a whole other topic regarding x-carts customer base.
It seems to me that a huge part of that customer base are developers who manage carts on behalf of the customer.
I on the other hand am not a developer, I'm a business person and that is my focus. I handle the day to day running of my cart including, where I can, updates and some maintenance. Where I can't I use QT support.
What I have felt for far too long is those of us like me, who are hands on business people are generally ignored. Perhaps that's because I'm on Litecommerce and if/when I move to x-cart 5 I hope QT will give a bit more interest to the part of their customer base who actually use the product to run a business.