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Originally Posted by info@toinfinity.co.uk
Ok, novice question, where are these folders:
<xpayments>/lib/XPay/Templates/ and <xpayments>/public/templates/ .
I looked in my site's FTP (Xcart installed Xpay for me) and can't find that folder in there
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Actually, they are located at X-Payments side, not at X-Cart one.
You need to use FTP-S access information we sent you upon creating your X-Payments Hosted account to access those files. If you did not save that information - I advise to contact our CR reps via your HelpDesk account to have it re-sent to you.