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Old 07-06-2017, 11:16 AM
 
welly welly is offline
 

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Join Date: Mar 2011
Location: UK
Posts: 209
 

Default Special Offers query

Hi,

I am currently running 4.5.4, but will be moving to a 4.7.x version later. Below I describe the 4.5.4 behaviour, but I'm pretty sure it hasn't changed in later versions (I would love to be wrong).

I don't use the Special Offers feature often, but when I do I'm not particularly comfortable with the way the special offers are displayed to customers. It doesn't seem that intuitive to me.

For example, if a product in one of my categories has a special offer applied to it, a promo banner is displayed at the top of the page and a 'special offer' star is plastered on the product image in the list, both of which are good. Unfortunately though, if that product is a 'featured product' either in a category or on a different product's page, the star does not appear.

Also, if my special offer is some form of discount (which they mostly are), the prices shown on that product page and the category list are the non-discounted prices. It seems easy enough for a customer to think that the discount has already been applied (and therefore seem expensive), even if I explain in the promo text that discounts are applied automatically at the cart/checkout. When at the cart/checkout, you can clearly see the discount, but not anywhere else.

Assuming this is the expected behaviour, and I haven't missed out on some config tweak that might improve it, is there an alternative to the Special Offers feature that does this stuff differently?

I suppose what I'd like to see on the category list, featured product list, and product page is the special offer star on the image, and the 'common price' and 'offer price' visible, so that the comparison can be made instantly.

Many thanks
Welly
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