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Old 02-04-2003, 09:50 PM
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disneyana disneyana is offline
 

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Join Date: Sep 2002
Location: Columbus, OH
Posts: 116
 

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I'm curious as to how many people are using this in their stores. I have implemented this in all of my stores, but have recently discovered the following problems:
1) The Add to Cart button still appears even if the item is Out of Stock. This happens when products are added to the cart, but the checkout has not been completed. For instance, if you have a product with 1 item available and 1 customer adds it to their cart, another customer can also add the item to their cart by clicking on the Add to Cart button. If they click on the product title or See Details link, the detailed product page will display Out of Stock. Has anyone figured out a way to only display the Add to Cart button ONLY when product is available to Add to Cart?
2) Another problem exists when the customer wants more than 1 of an item and does the following:
- clicks Add to Cart and is forwarded to the Your Shopping Cart page
- click the back button in their browser and click the Add to Cart button for the same product (the Add to Cart button is displayed even though the quantity is set to 1)

When they click the Add to Cart button, the cart gets totally screwed up!
- The Items display as 1 (even though the customer thinks they added 2 products)
- The Total is now listed at $ 0.00
- There are NO products displayed in the Items section of Your Shopping Cart
There are only 2 ways that I know of to get the cart back to a working state after this happens:
1) Admin increases the product quantity to more or equal to what was initially added to the cart
2) Customer adds another product to the cart which now shows:
- The Items display as 2 (even though the customer thinks they added 3 products)
- The Total is now listed at the price of the last item added to the cart
- The only product displayed in the Items section of Your Shopping Cart is the last item added
If the customer clicks on the Delete item, the cart really deletes the existing two (or 1??) items and then displays the last item that was added again. At this point the cart is returned back to it's normal state.

Have I lost anyone? All of you? If so, try it and you'll see. While this may seem like a rare and unusual occurance, it does happen. Just think how many times this may happen to customers who then get frusterated and end up never reporting it.
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