[Steven T]

I finally got this issue resolved and want to leave a post here in case others are having the same problem and in know how frustrating it can be when you can▓t find a straight answer quick enough.

Apparently there was a bug in the code. I had to contact Qualiteam▓s sales dept. They sent me a patch file to upload to the server to fix the problem. After that i re-registered and it worked just fine. They told me the latest x-cart download package should have this issued fixed.