Actually the first version of X-Cart I got had phone ordering modifications built-in. A sales rep could login using an .htaccess form that would allow them to place the customers order for them over the phone, as well as set the price of the product on the fly, so the sales rep. can wheel-and-deal at the same time. I imagine something wouldn't be too terribly difficult to implement.
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Cart-Lab - 100+ Social Bookmarks for X-Cart. 
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